Hi,
I have a problem with some VDI connecting with Horizon client 4.1, I receive the message:
Unable to connect to desktop: There is no available gateway for the display protocol. Try again, or contact your administrator if this problem persists.
and on the events of View server I found the message:
Log Name: Application
Source: VMware View
Date: 6/30/2016 8:58:53 AM
Event ID: 104
Task Category: VMware View
Level: Information
Keywords: Classic,Audit Failure
User: SYSTEM
Computer: VIEW
Description:
BROKER_POOL_COMANAGER_REQUIRED
Unable to launch from Pool vdi01 for user DOMAIN\Vdi1: No co-management availability for protocol PCOIP
Attributes:
ProtocolId=PCOIP
SessionType=DESKTOP
PoolId=spa01
Node=VIEW
DesktopId=vdi01
Severity=AUDIT_FAIL
Time=Thu Jun 30 08:58:53 CEST 2016
Source=com.vmware.vdi.broker.DesktopsHandler
UserSID=S-1-5-21-4279307807-3707954149-1457320554-1160
Module=Broker
UserDisplayName=DOMAIN\Vdi1
Acknowledged=true
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="VMware View" />
<EventID Qualifiers="32768">104</EventID>
<Level>0</Level>
<Task>9</Task>
<Keywords>0x90000000000000</Keywords>
<TimeCreated SystemTime="2016-06-30T06:58:53.000000000Z" />
<EventRecordID>14184</EventRecordID>
<Channel>Application</Channel>
<Computer>VIEW</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data>BROKER_POOL_COMANAGER_REQUIRED
Unable to launch from Pool vdi01 for user DOMAIN\Vdi1: No co-management availability for protocol PCOIP
Attributes:
ProtocolId=PCOIP
SessionType=DESKTOP
PoolId=spa01
Node=VIEWOLIP.MJUSWORLD.local
DesktopId=vdi01
Severity=AUDIT_FAIL
Time=Thu Jun 30 08:58:53 CEST 2016
Source=com.vmware.vdi.broker.DesktopsHandler
UserSID=S-1-5-21-4279307807-3707954149-1457320554-1160
Module=Broker
UserDisplayName=DOMAIN\Vdi1
Acknowledged=true</Data>
</EventData>
</Event>
The pool are configureted : Manual Desktop pool, dedicated and VM not managed by Vcenter.
The problem only occurs for some DVI, the other works perfectly .
I checked the configuration and VM are identical .
Has anyone had the same problem?
We use:
VMWare Horizon 6
Horizon client 4.1
Thanks a lot.
Francesco